Terms of use
Last updated 24 October 2026
These terms apply when you use the PaySakute app to buy airtime or NAWEC Cashpower for someone in The Gambia, and to this website.
What you are buying
Airtime is credit delivered to an Africell, QCell, Gamcel or Comium mobile number. Cashpower is a NAWEC prepaid electricity token for a meter. Both are delivered by the mobile network or by NAWEC; PaySakute arranges the purchase and takes your payment.
The price
Before you pay, PaySakute shows what the recipient gets in dalasi, our exchange rate, our processing fee and the total. The total is what is charged to your card. If the total changes between confirming and paying, because our rate, our fee or a provider’s figures have changed, you are shown the new total and nothing is charged unless you accept it.
Getting the details right
You are responsible for the number or meter you send to. PaySakute checks that a number is a complete, valid Gambian number on a recognised network, and shows you the name NAWEC has registered to a meter before you pay, but airtime or units delivered to a number or meter you chose cannot be recovered.
Payment
Card payments are processed by Stripe. Your bank may ask you to approve a payment. If the outcome of a payment is unknown, for example because the connection dropped, PaySakute checks it with your bank and will not ask you to pay again for the same order while it does.
Failed orders and refunds
- If a purchase is declined before your payment is taken, you are not charged.
- If your payment was taken and the network or NAWEC confirms nothing was delivered, we refund the payment to the card you used. The refund and its status are shown in your history until it completes.
- If we cannot confirm whether a Cashpower token was issued, the order is reviewed before anything else happens, and you will not be able to buy for that meter again until it is resolved, so the same units are not paid for twice.
Scheduled airtime
A scheduled send is charged to the card you choose on each send date, at our rate on that day. You can pause, change or cancel a schedule at any time; a send already in progress will complete. Scheduling is available for airtime only.